Service
AI Chatbots & Agents
NXBIRD builds AI chatbots and agents for websites, WhatsApp and internal teams. They answer questions from your own information, capture leads and hand over to a person when needed, with clear limits on what they can say and do.
What is an AI chatbot?
An AI chatbot is a conversational assistant that answers questions in natural language. A well-built business chatbot answers from the company's own approved content, collects enquiries with consent and hands complex questions to a person.
What we build
- Website chatbots
- WhatsApp chatbots
- Internal knowledge assistants
- Lead qualification assistants
- Customer support agents
Who this is for
Customers expect quick answers at any hour. A well-built chatbot answers common questions accurately from your content and knows when to pass the conversation to your team.
- Startups
- A support assistant that answers product questions while your team stays small.
- Small businesses
- A website or WhatsApp assistant that answers common questions and collects enquiries after hours.
- Enterprises
- Internal knowledge assistants and customer support agents with access controls and logs.
What's included
- Chatbot for your website
- WhatsApp chatbot (through the WhatsApp Business Platform)
- Knowledge base built from your content
- Lead capture into email, sheet or CRM
- Human handover rules
- Conversation logs and review dashboard
- Regular accuracy reviews
Features
- Answers from your content
- Responses based on your own documents, FAQs and policies.
- Clear limits
- The bot avoids topics you don't want it to answer.
- Human handover
- Complex questions are passed to your team with context.
- Lead capture
- Collects name and requirement only after the visitor agrees.
- Multi-channel
- Website and WhatsApp from the same knowledge base.
- Reviewable
- Logs help you see what customers ask and improve answers.
Rule-based chatbot vs AI chatbot
| Aspect | Rule-based chatbot | AI chatbot |
|---|---|---|
| How it answers | Fixed menus and scripted replies | Understands free-text questions and answers from your content |
| Setup | Every path written by hand | Knowledge base plus rules and limits |
| Best for | Simple, predictable flows | Varied questions and support at any hour |
Our process for ai chatbots & agents
Use-case planning
We list the questions and tasks the assistant should handle — and what it shouldn't.
Knowledge setup
We organise your content into a reliable knowledge base.
Build & guardrails
We build the assistant with limits, handover rules and logging.
Testing
We test with real questions, including tricky ones, and fix weak answers.
Launch & improve
We launch, review conversations and keep improving accuracy.
Technologies we use
- AI models (LLMs)
- WhatsApp Business Platform
- Next.js
- Node.js
Why NXBIRD for ai chatbots & agents
- Directors-led delivery
- The people who run NXBIRD work on your project from first call to launch.
- Free first consultation
- Talk to us for up to 30 minutes, free, to understand what you need.
- Written quote first
- Clear scope, cost and timeline in writing before any work begins.
- Security-first
- Secure development practices, and only the data you actually need.
- SEO built in
- Every website we build includes technical SEO foundations.
- Support after launch
- A 7-day free bug-fix period, then optional ongoing support.
People also ask about ai chatbots & agents
How much does an AI chatbot cost?
Cost depends on scope. Share your requirements and we'll send a written quote. The price depends on the features, integrations, design work and content involved. We explain each part of the quote in plain language before any work begins, so you know exactly what you are paying for.
How long does an AI chatbot take?
Timelines depend on scope. Share your requirements for a written quote, which includes an estimated schedule with clear milestones. The schedule also depends on how quickly content, access and feedback are available. Larger projects are delivered in stages, so you can review progress before the next stage begins.
What is your process?
We follow four stages: Discover, Design, Build, and Launch & Support. First we understand your goals and agree on scope and cost in writing. Then we plan and design, build in stages with regular updates, test the work and launch it with you. NXBIRD's directors are involved from the first call to launch.
Do you provide support and maintenance after launch?
Yes. After delivery there is a 7-day testing and acceptance period, and bugs or errors you report during it are fixed free of charge. After acceptance, new features or changes are quoted separately, and ongoing support and maintenance are available through an optional annual maintenance contract (AMC).
Who owns the code and designs?
It depends on the plan in your quote. On a managed plan, hosted on NXBIRD's servers, you get your content and admin panel while we manage the server and code. On a full handover plan, source code, design and logins are handed over after final payment. Your content, logo and data always remain yours.
How do you keep the project secure?
Security is planned from the start. We use HTTPS, validate inputs on the server, keep secret keys out of the code, give each user only the access they need and keep software dependencies updated. Personal data is collected only where it is needed and handled with care.
What technology do you use for AI chatbots?
We build chatbots with established AI models accessed through official APIs, grounded in your own content so answers stay relevant. Website chatbots run on Next.js and Node.js, and WhatsApp bots use the WhatsApp Business Platform. We set clear rules for what the bot should not answer and when to hand over.
What happens when the chatbot doesn't know an answer?
The chatbot is set up to say it doesn't know rather than guess, and to offer a handover to your team by WhatsApp, call or email. Unanswered questions are logged, so we can review them with you and add accurate information to the knowledge base over time.
Related services
All servicesLet's talk about your ai chatbots & agents project.
Share your requirements. Cost and timeline depend on scope — we'll send a written quote.
Get a Free ConsultationFirst consultation free: up to 30 minutes, by phone, WhatsApp or video call, to understand your requirements. Detailed technical planning and written proposals are part of the project quote.