Legal
Data Protection & Grievance
Your rights over your personal data, how to use them, and how to reach our Grievance Officer.
Draft – lawyer review required
This document is a working draft prepared in good faith and has not yet been reviewed by a lawyer. It may change. Items marked [like this] are still being confirmed.
1. Your rights at a glance
Under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the DPDP Rules, 2025, you (the "Data Principal") can ask Nxbird Private Limited (the "Data Fiduciary") to:
| Right | What it means |
|---|---|
| Access information | A summary of the personal data we hold about you, how we use it, and who we have shared it with. |
| Correction and erasure | Correct, complete or update inaccurate data, or erase data we no longer need. |
| Withdraw consent | Stop processing based on your consent, as easily as you gave it. |
| Grievance redressal | Raise a complaint about how we handle your data and receive a response. |
| Nomination | Nominate a person to exercise your rights if you die or become unable to do so. |
2. How to make a request
- Email info@nxbird.com with the subject "Data request".
- Tell us which right you want to use and include the email or phone number you used with us.
- We may ask you to confirm your identity before acting, to protect your data from others.
- We will acknowledge your request and tell you what happens next.
We aim to resolve requests and grievances as quickly as possible, and within the period required by the DPDP Rules, 2025 (our understanding is up to 90 days — [lawyer to confirm]).
3. Withdrawing consent
- Marketing updates: reply "unsubscribe" to any update, or email us. We will stop sending updates.
- Enquiry handling: email us to withdraw consent. We will stop using your details for the enquiry and delete them unless the law requires us to keep them.
Withdrawing consent does not affect processing that happened before you withdrew it.
4. Nominating someone
To nominate a person, email us with their name and contact details and your relationship to them. We will confirm once the nomination is recorded.
5. Grievance Officer
Name: Pankaj Pal and Jitendra Yadav
Email: info@nxbird.com
Phone: +91 91186 02900
Address: Nxbird Private Limited, Nala Sopara, Maharashtra 401209
This contact also handles queries and grievances under Rule 26 of the Companies (Incorporation) Rules, 2014. Full company details are on our About page.
6. If you are not satisfied
Please first contact our Grievance Officer. If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India, as provided under the DPDP Act.
7. Personal data breaches
If a breach affects your personal data, we will inform you and the Data Protection Board of India without undue delay, in the form and within the timelines required by the DPDP Rules, 2025. We will also report cyber security incidents to CERT-In as required by its Directions of 28 April 2022.
8. Your responsibilities
Under Section 15 of the DPDP Act, Data Principals should provide authentic information, not impersonate another person, and not file false or frivolous complaints.
9. More information
Read our Privacy Policy for what data we collect, why, who we share it with and how long we keep it.
Last updated: 30 October 2026 · Version 0.1-draft