Refund & Cancellation Policy

1. Overview

NXBIRD provides custom services — websites, software, apps, AI, cloud and related work — based on a written quote. Because each project is different, the payment and refund terms for your project are stated in your quote or project agreement. Where your quote says something different from this page, the quote applies.

2. Payments

• Advance payment before work begins: [To be confirmed]
• Milestone payments during the project: [To be confirmed]
• Final payment before or at launch/handover: [To be confirmed]
• All invoices are issued with GST as applicable.

3. If you cancel

• Cancellation before work begins: [To be confirmed]
• Cancellation after work has begun: you pay for work completed up to the cancellation date, as described in your quote. Details: [To be confirmed]
• Please send cancellation requests in writing to info@nxbird.com.

4. If we cancel

If NXBIRD is unable to continue a project for reasons on our side, we will refund payments for work not yet delivered, as described in your quote. Details: [To be confirmed]

5. Third-party costs

Costs paid to third parties on your behalf — such as domain names, hosting, software licences, paid plugins or app store fees — are usually set by those providers and may not be refundable by them. Proposed treatment: [non-refundable once purchased — to be confirmed].

6. How refunds are processed

• Refund method: to the original payment method or by bank transfer — [To be confirmed]
• Refund timeline after approval: [To be confirmed]
• Where GST was charged, a credit note will be issued as required under GST law.

7. Questions and disputes

Contact us at info@nxbird.com or +91 91186 02900. If we can't resolve your concern, you can raise it with our Grievance Officer at info@nxbird.com. Your rights under the Consumer Protection Act, 2019 are not affected by this policy. See also our Terms & Conditions.